Returns

Consumer Returns Policy
Unwanted goods can be returned within 14 days of delivery.

Faulty items can be returned within 30 days of delivery.

If an item becomes faulty after 30 days, it falls under the manufacturer's warranty. While this is the case, we'll always be here to help and facilitate the process if needed.

Once we've received your return, please allow up to 14 days for the refund to be processed and issued.

Returns can be processed online, or you can contact our customer service team.


Returns and faulty products
We've put together some guidelines to help explain our returns policies and procedures. But it's worth noting that wherever possible we will respond to your individual circumstances.

Faulty products
It's an unfortunate fact of life that no matter how good a manufacturer is they'll occasionally produce a faulty product. If your product has a fault when you get it or it develops a fault within the first 30 days after delivery, it will be replaced or refunded including delivery. There are no collection or redelivery charges to pay.
After 30 days, faulty products are processed as per the manufacturer's warranty policy and procedure. This doesn't mean you're on your own, we'll be here to smooth the way.
How to return a faulty product

Incomplete or damaged in transit product
It doesn't happen very often, but sometimes when a product is unpacked it's clearly damaged or has something missing. If you complete a returns form within 3 working days of receiving your product, a quick replacement can usually be arranged.

After 3 working days the product is classed as faulty and you'll need to follow our faulty product guidelines.
How to return an incomplete or damaged product.