Main product

Overview


When operate on an extended schedule, 7 days a week, you can't wait for your Point of Sales Solution to be repaired next week – or even the next day. You need quick access to remote technical assistance — and if required, 4-Hour Onsite Service [1]<'sup>. This service includes support coverage for up to 6 attached peripherals, and is available 13 hours per day during extended local business hours, 7 days a week, including HP holidays.




At-a-glance


  • 4-hour onsite response

  • Access to electronic support information and services

  • Enjoy peace of mind knowing you have access to our knowledgeable expertise and efficient service and support for your complete POS solution (limited to base unit and up to 6 peripherals).

  • Escalation management

  • Firmware updates for selected products

  • For hardware incidents that cannot be resolved remotely, an HP authorized representative will provide 4-hour onsite response technical support [1] on the POS solution hardware to return them to operating condition.

  • For HP Retail Point-of-Sale (POS) systems, this service covers the base unit as well as attached HP-branded peripherals.

  • HP will work during the coverage window to isolate the hardware incident and remotely troubleshoot, remedy, and resolve the incident.

  • Remote problem diagnosis and support

  • Replacement parts and materials included

  • Retail point-of-sale solution coverage

  • Service available 13 hours a day - 7 days a week




Reasons to buy

  • 4-hour onsite response
  • Access to electronic support information and services
  • Enjoy peace of mind knowing you have access to our knowledgeable expertise and efficient service and support for your complete POS solution (limited to base unit and up to 6 peripherals).
  • Escalation management
  • Firmware updates for selected products
  • For hardware incidents that cannot be resolved remotely, an HP authorized representative will provide 4-hour onsite response technical support [1] on the POS solution hardware to return them to operating condition.
  • For HP Retail Point-of-Sale (POS) systems, this service covers the base unit as well as attached HP-branded peripherals.
  • HP will work during the coverage window to isolate the hardware incident and remotely troubleshoot, remedy, and resolve the incident.
  • Remote problem diagnosis and support
  • Replacement parts and materials included
  • Retail point-of-sale solution coverage
  • Service available 13 hours a day - 7 days a week

Specification

Technical Description: HP 5y 13x7 Coverage 4hr Response Onsite RPOS Solution Support
Features
Number of years:Period of time over which the product may be used.
5 year(s)
Response time:The response time is the time difference between the moment that a source (for example a video card) sends a signal and that equipment (for example a monitor) receives or display the signal. (Used abbreviations: R/F = Rise and Fall.)
4 h

Supplier features
Care Pack type:
Electronic
Coverage details:
7 days a week - 13 hours
Coverage period:
60 month(s)
Duration:
5 years
Place of service:
Onsite
Response time:The response time is the time difference between the moment that a source (for example a video card) sends a signal and that equipment (for example a monitor) receives or display the signal. (Used abbreviations: R/F = Rise and Fall.)
4 hour response
Service method:
Onsite repair
Support type:
Onsite repair
Warranty coverage:
In warranty
Warranty type:
S

Product details

UQ891E HP

HP 5y 13x7 Coverage 4hr Response Onsite RPOS Solution Support

£646.00 and

SKU: UQ891E

HP 5y 13x7 Coverage 4hr Response Onsite RPOS Solution Support

Quick Code: Q184721 MPN: UQ891E
£538.33ex VAT

Out of Stock

Key Features

  • Remote problem diagnosis and support
  • 4-hour onsite response
  • Replacement parts and materials included
  • Firmware updates for selected products
  • Escalation management
  • Service available 13 hours a day - 7 days a week