Dell Basic Hardware Service for client products provides dependable, no frills warranty support that helps keep your essential devices up and running. Customers receive coverage for hardware defects in materials and workmanship for the term of their limited hardware warranty, with access to Dell technical support for remote troubleshooting and resolution. When a repair is needed and covered under warranty, Dell will provide service using convenient delivery methods such as parts dispatch, mail in/collect & return, carry in or onsite service after remote diagnosis, depending on the system and location. This foundational level of service is ideal for cost conscious environments that need reliable warranty protection and standard response, and it also creates a clear path to upgrade to ProSupport or ProSupport Plus when customers require faster response times, broader software support, or advanced features like accidental damage protection and Keep Your Hard Drive.

*Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.