Main product

Overview


Premier Support Plus
Add a little Plus to your IT support service.
How can you protect employee productivity from mishaps such as a failed battery or hard drive at the same time as you maintain control of your budget and focus on digital transformation? How can you ensure international coverage across the globe? How can you harness the power of AI insights to monitor the health of your device fleet?

You’re probably asking many similar questions. Here’s one single solution.
Let Premier Support Plus take the strain
We’ll do the heavy lifting to relieve the squeeze on your IT teams giving you time to innovate by removing your teams’ break/fix burden.

Premier Support Plus removes friction from the user experience by enabling direct access to Lenovo support engineers and building resilience and capacity into your IT function. Users and teams return rapidly to productivity, thereby releasing creativity to drive the business.

Premier Support Plus at a glance
Premier Support Plus delivers seamless, reliable, and repeatable IT support that works every time, reducing downtime to maximize end user productivity.

Premier Support Plus in detail
Predict and prevent features combine with additional protection services to provide the ultimate support experience.
Help IT get one step ahead of problems, protect business productivity and promote positive EX with rapid issue resolution and 24/7 access to support engineers.

Premier Support: VIP coverage for both IT staff and end users that boosts productivity with access to elite troubleshooting. Available 24x7x365, leveraging parts priority with NBDCloseNext Business Day response and onsite labor for repairs.[2]<'sup>

Services Engagement Manager (SEM)[4]<'sup>: Your designated, Global Lenovo Support expert and customer advocate. They are the single point of contact for service delivery issues, escalations, and asset performance reporting for your organization.

Proactive and Predictive support[3]<'sup>: AI insights, powered by Lenovo Device Intelligence deliver proactive and predictive alerts that enable pre-emptive issue remediation to avoid downtime and ensure productivity.

Accidental Damage Protection (ADP)[2]<'sup>: From coffee spills to power surges, ADP typically saves 28-75%* compared with the cost of repair or system replacement.

International Services Entitlement (ISE): Travelling globally for business? No need to worry. ISE extends your ADP, KYD, and SBTY coverage internationally.

Keep your Drive (KYD)[2]<'sup>: Keep your drive(s) and dispose of business data on your terms, improving data security and ensuring compliance with data privacy and retention requirements.

Sealed Battery cover (SBTY)[2]<'sup>: Lenovo-certified technicians ensure an effective and efficient battery replacement when needed, which minimizes downtime and contributes to business resilience.

Coverage for consumer products: if a consumer device best fits your needs, then that’s no problem. No need to forego Premier Support Plus and you’ll receive exactly the same VIP support experience.

Unlock innovation, and boost user efficiency with the right support: Premier Support Plus




Reasons to buy

  • As IT budgets contract, your business needs to reduce complexity, decrease operational costs, and find ways to increase the efficiency of your in-house IT teams. With Lenovo Premier Support Plus, you get prompt issue resolution and can get on with doing what they do best – focus on your growth and be as productive as possible.

    Experience Lenovo Premier Support Plus:
  • Lenovo Premier Support Plus goes beyond best-in-class user support and issue resolution. It offers a suite of smart services that help your business in the journey toward maximum productivity. Take a look:
  • Open the door to better outcomes
    Lenovo Premier Support Plus provides faster issue resolution, protects your investment, and prevents IT issues before they become problems.

    Boost productivity and EX with a single support solution
    Lenovo Premier Support Plus is all about connecting those who need support with those who are best prepared to provide it. Your users get direct access to advanced technicians who provide better, faster solutions that work every time - anytime, anywhere.

    The result? Reduced downtime, increased productivity, and a much better employee experience. Check what else Lenovo Premier Support Plus can do for your workforce, your IT teams and your business.
  • Premier Support Plus removes friction from the user experience by enabling direct access to Lenovo support engineers and building resilience and capacity into your IT function. Users and teams return rapidly to productivity, thereby releasing creativity to drive the business.


    Predict and prevent features combine with additional protection services to provide the ultimate support experience.

    Help IT get one step ahead of problems, protect business productivity and promote positive EX with rapid issue resolution and 24/7 access to support engineers.

    Premier Support: VIP coverage for both IT staff and end users that boosts productivity with access to elite troubleshooting. Available 24x7x365, leveraging parts priority with NBD response and onsite labor for repairs.2

    Services Engagement Manager (SEM)4: Your designated, Global Lenovo Support expert and customer advocate. They are the single point of contact for service delivery issues, escalations, and asset performance reporting for your organization.

    Proactive and Predictive support3: AI insights, powered by Lenovo Device Intelligence deliver proactive and predictive alerts that enable pre-emptive issue remediation to avoid downtime and ensure productivity.

    Accidental Damage Protection (ADP)2: From coffee spills to power surges, ADP typically saves 50-93%* compared with the cost of repair or system replacement.

    International Services Entitlement (ISE): Travelling globally for business? No need to worry. ISE extends your ADP, KYD, and SBTY coverage internationally.

    Keep your Drive (KYD)2: Keep your drive(s) and dispose of business data on your terms, improving data security and ensuring compliance with data privacy and retention requirements.

    Sealed Battery (SBTY) coverage for up to 3 years2: Lenovo-certified technicians ensure an effective and efficient battery replacement when needed, which minimizes downtime and contributes to business resilience.

    Coverage for consumer products: if a consumer device best fits your needs, then that’s no problem. No need to forego Premier Support Plus and you’ll receive exactly the same VIP support experience.

    Unlock innovation, and boost user efficiency with the right support: Premier Support Plus
  • Reduce device repair costs by up to 80% and protect your investment in technology.
    Lenovo Device Intelligence
    AI-powered tools that deliver proactive and predictive alerts that enable pre-emptive issue remediation
  • Enhance data protection and get extended warranty for your fleet’s batteries.
    International Services Entitlement
    Travelling for business? ISE extends your ADP, KYD and SBTY coverage internationally
  • 24x7x365 hardware and software support
  • Direct access to advanced technicians
  • Next business day onsite and parts prioritisation
  • Proactive and predictive issue detection
  • Single point of contact and simplified escalation
  • Unscripted solutions through phone, chat, or email

Specification

Technical Description: Lenovo 5WS1K84311 Warranty & Support Extensions
Features
Compatibility:The other products, software and hardware this product can be used with.
IdeaPad 5 16, Slim 7 16, 7 ProX 14
On-site support:
Yes
Number of years:Period of time over which the product may be used.
5 year(s)
Type:Characteristics of the device.
On-site

Product details

5WS1K84311 Lenovo

Lenovo 5WS1K84311 Warranty & Support Extensions

£274.99 and In stock

SKU: 5WS1K84311

Lenovo 5WS1K84311 Warranty & Support Extensions

Quick Code: Q1011742 MPN: 5WS1K84311
£229.16ex VAT

1500 in stock
Quantity:
Buying in Bulk? get quantity discounts
delivery_truck_speedExpected Delivery Monday 3rd August
Quantity Discounts Available
Buy 5 for £226.57 ex VAT each - SAVING £2.59 per unit
Buy 10 for £226.25 ex VAT each - SAVING £2.91 per unit
Buy 50 for £225.99 ex VAT each - SAVING £3.17 per unit
Buy 100 for £225.96 ex VAT each - SAVING £3.20 per unit

Key Features

  • 24x7x365 hardware and software support
  • Direct access to advanced technicians
  • Single point of contact and simplified escalation
  • Unscripted solutions through phone, chat, or email
  • Next business day onsite and parts prioritisation
  • Proactive and predictive issue detection