Main product

Overview


The best headset for clear customer calls* is here – Introducing Jabra Engage 50 II. We’ve put the power to improve customer satisfaction in your hands. Well, on your head, actually. Our Engage+ software gives you real-time call insights for more meaningful calls and helps increase customer satisfaction. You’ll catch even the smallest of details because we gave it not one, but three microphones for clearer sound, while suppressing unwanted background noise to hear what matters most. It’s ultra-lightweight yet durable enough to throw in your bag – it’s built for real life. And the adaptive fit and comfort-enhancing ear cushions feel so good, you’ll forget it’s there. Seriously.

Built for the contact centre of today and tomorrow, Jabra Engage 50 II provides real-time call insights to ensure each customer is happier than the last. The trio of best-in-class mics make sure you sound better than ever and you’ll never miss another call thanks to an audible ringer. It’s lightweight, comfy, and built to last – like a headset hat-trick.




Reasons to buy

  • 3-microphone system
  • A software system that can analyse conversations as they happen? Meet the Engage 50 II with innovative Engage+ software, the future of contact centre headsets.

    Engage+ delivers live on-screen pop-ups with guidance on factors affecting your customer’s call experience, including background noise, the position of your microphone, silence and interruptions. 1

    Customer call experience is improved in real-time (high fives all around). And onboarding, coaching and retaining staff becomes a breeze, with meaningful data at your fingertips, giving insights that make your job easier and sweeter.

    Leading monitoring solutions have gone one step further and integrated our insightful call analytics with their solutions, extending their value by enabling you to access our call data together with other data within their monitoring solutions. This gives a much clearer view of the customer experience enabling you to pinpoint and address specific issues.

    Told you it was clever.


    1 Free software download required. Integrations available for selected platforms.
  • All-day comfort
  • An uncomfortable agent makes for an awkward call, so we've designed Engage 50 II to be so comfortable that you’ll barely know it’s there. Weighing in at as little as 1.5oz, or 45g*, it’s super lightweight, with angled cushions for the most comfortable fit.

    We’ve also popped an innovative maze-shaped pattern inside the earcups of every headset. It’s based on studies of actual users like you and designed specifically to relieve pressure on the most common ‘problem areas’, helping you stay relaxed and focused on the needs of your customer.

    *Weight varies for stereo and mono variants
  • Built-in busylight
  • Carelessly removed at the end of a long day, passed from desk to desk, tossed in a bag - the life of a contact centre headset can be tough. So we built Engage 50 II to be one tough cookie, stress testing everything from boom-arm rotation to impact resistance, making it our strongest and longest lasting headset yet.

    It’s easy to make bold claims, but we’re so confident that Engage 40 will stand the test of time and the cruel conditions a headset suffers, we’ve added a three-year warranty for all headsets. Lightweight, ultra-comfortable and built to last, this headset has it all.
  • Connecting with your customers is a walk in the park with Engage 50 II. The headset plays well with all leading contact centre and Unified Communications (UC) platforms and even has integrated call control for the likes of Amazon Connect, Genesys Cloud CX and NICE CXone, when used with the control unit accessory. 2

    With a UC variant certified for Google Meet, Works With Chromebook3 and Zoom and another variant for Microsoft Teams, you can enjoy seamless and stress-free customer interactions across the board. Stay close. Stay in control. Stay connected.

    2 Software may be needed for configuration. Refer to jabra.co.uk/platforms for details
  • Durable with a 3-year warranty
  • Imagine a helping hand to hear customers more clearly and to optimise the dynamics of every call, allowing you to enjoy more balance on a long-shift.

    Engage 50 II uses a unique signal processing algorithm, BalancedVoice™, to stop you constantly cranking up the call volume and keep you call ready throughout the day. Relax, avoid call fatigue and focus on your customer - it’s all taken care of.

    But we would say that, so we tested this unique technology with users like you. They agreed that it makes higher-pitched voices clearer and makes speech easier to pick out from background noise, all while cleverly evening out voice tone, creating harmony for your ears*.

    *Evaluation of near-end-listening enhancement study, Jabra – Nele-e, Fraunhofer IDMT, Feb-May 2017
  • Never worry about missing a call again. With the adjustable audible ringer on the Engage 50 II, all you need to do is choose the ringtone and volume you prefer and your super intelligent headset will do the rest.

    Set the SmartRinger to only ring when you’re away from your desk - and you can stay flexible for grabbing a coffee or loading the dishwasher on working from home days, without irritating your colleagues with constant ringing when you’re in the office.*

    *SmartRinger only sounds when the headset is lying on a flat surface
  • Real-time guidance (requires Engage+)*
  • Say ‘no’ to costly interruptions with the Engage 50 II headset, which sets clear boundaries by showing when you’re busy.

    A red light will glow automatically when you’re busy on a call, showing anyone around you that now isn’t a great time to chat - so you can stay focused on your customer and give colleagues a clear signal when you’re free.
  • SmartRinger with motion detection
  • Sound quality can make or break a call, so we built Engage 50 II to be the best headset for clear customer calls*. In fact, this headset has not one, but three microphones, for awesome background noise-cancellation that’ll let your customer hear every single word you say, enabling accurate speech-to-text for spot-on call transcription.

    Combined with intuitive Engage+ software, our innovative microphone tech creates such harmonious conditions, that it can help reduce average call handling times across the board.
  • That's the philosophy behind the revolutionary professional-grade hearing protection built into the Engage 50 II. With Jabra SafeTone™ 2.0, you can focus on your calls, safe in the knowledge that your hearing is protected.

    We’ve included loads of groundbreaking hearing protecting technologies, including:


    IntelliTone™ 2.0, which keeps average noise exposure at a safe level

    PeakStop™ 105 dB, which prevents sudden loud noises

    BalancedVoice™, which processes the incoming sound for clearer calls

    Speech level normalisation, which keeps incoming calls at your preferred volume

    Intelligent acoustic shock protection, which proactively removes or reduces potentially harmful sounds

    Because hearing protection isn’t an afterthought. It’s a lifetime investment.
  • With advanced speakers and innovative noise-isolating earcups that fit perfectly, you’ll never miss an important detail during a call (or have to ask anyone to speak up or repeat the same information 47 times…)

    With Engage 50 II’s specially engineered speakers, optimised for speech clarity, frustrations are eased and calls are more productive. Bringing crystal clear sound quality to every call, BalancedVoice™ will also automatically process the sound to be clear and crisp - just another clever feature bringing calm efficiency to every conversation.
  • With Engage 50 II, calls have more clarity and customers enjoy an all-around better experience, thanks to our innovative Engage+ software. Make interactions more meaningful and effective, with real-time call insights.

    This headset has been designed with you in mind (you’re welcome). It’s light, but sturdy. Comfortable, but sleek. Wear it all day, without feeling like you’re wearing it at all. With an intelligent microphone system that makes sound clearer than ever before, there’s no better headset to help you make every customer your most satisfied customer yet.

Specification

Technical Description: Jabra Engage 50 II Link USB
Battery
Fast charging:
No
Replaceable battery:
No

Certificates
Certified for Microsoft Teams:
Yes

Certification
Certified for Microsoft Teams:
Yes

Headphones
HearThrough:
No
Noise reduction:
Yes
Driver unit:
2 cm

Microphone
Microphone mute:
No
Number of microphones:
3
Microphone frequency:The range of frequencies (low to high sounds) that the microphone can pick up (detect).
100 - 14000 Hz

Music player
FM radio:Frequency-modulated (FM) radio gives the clearest reception of any radio band. When used with a headset, it delivers stereo-like sound.
No

Operational conditions
Storage temperature (T-T):The minimum and maximum temperatures at which the product can be safely stored.
-5 - 55 °C
Operating temperature (T-T):The minimum and maximum temperatures at which the product can be safely operated.
-10 - 55 °C

Other features
Ear cushion type:
Single size leatherette cushion
Protective pouch:
No
Packaging content:
Headset;Carry pouch;USB controller– (call control unit);Warranty and warning leaflets
Digital Signal Processing (DSP):
No
Applications supported:
Engage+;Jabra Direct;Jabra SDK;Jabra Xpress
Auto power off:The device switches itself off automatically after a certain activity, or after a certain time of inactivity.
No
Depth (imperial):
16 cm (6.3")
Height (imperial):
5.41 cm (2.13")
Near Field Communication (NFC):
No
Operating temperature (T-T):The minimum and maximum temperatures at which the product can be safely operated.
14 - 131 °F
Speakerphone:Device has a microphone and loudspeaker provided separately from those in the handset. This device allows multiple persons to participate in a conversation. The loudspeaker broadcasts the voice or voices of those on the other end of the telephone line, while the microphone captures all voices of those using the speakerphone.
No
Voice control:
No
Width (imperial):
16.7 cm (6.57")
Voice guidance:
No
Bluetooth Low Energy (BLE):
No
Automatic volume adjustment:
No

Packaging content
Ear pad material:
Polyurethane (PU)
Carrying case:A case in which the product can be carried.
Yes
Charging case:
No
Charging stand:
No

Packaging data
Package depth (imperial):
5 cm (1.97")
Package height (imperial):
24.9 cm (9.8")
Package width (imperial):
18.5 cm (7.28")
Package height:The distance from the top to the bottom of the packaging.
249 mm
Package depth:The distance from the front to the back of the packaging.
50 mm
Package width:The distance from one side of the packaging to the other.
185 mm

Performance
Power bass:
No
Certification:
Cisco;Unify;Microsoft Teams;Zoom;Google Meet;Amazon Chime;Works With Chromebook
Steel hinges:
No
Works with Amazon Alexa:
No
Auto-connect:
No
Daisy chain:
No
HD voice:
Yes
Housing material:
Polycarbonate (PC), Acrylonitrile butadiene styrene (ABS), Silicone, Thermoplastic elastomer (TPE)
In-ear pressure relief:
No
On/off switch:The button which is pressed to switch the device on or off.
No
Optimized for:
Other major platforms
Phonebook access profile (PBAP):
No
Push-to-Talk (PTT):
No
Refurbished:
No
Unified communications:
Yes
Over the Air Updates (OTA):
No
Bone conduction sensor:
No
Motion sensor:Device that detects moving objects, particularly people. A motion detector is often integrated as a component of a system that automatically performs a task or alerts a user of motion in an area. Motion detectors form a vital component of security, automated lighting control, home control, energy efficiency, and other useful systems.
No
Heart rate monitor:
No
Virtual surround:
No
Headset type:A headset is headphones combined with a microphone, or one headphone with a microphone. Headsets provide the equivalent functionality of a telephone handset but with hands-free operation. Types of headsets include single earpiece (monaural) and double earpiece.
Monaural
Recommended usage:What the product should be used for, and how it should be used (e.g. ambient temperature).
Office/Call center
Wearing style:The way in which the device is worn.
Head-band
Product type:The sub-category of the product.
Headset

Ports & interfaces
Frequency response (music mode):
50 - 20000 Hz
Frequency response (talk mode):
100 - 14000 Hz
USB connector:
USB Type-C / USB Type-A
USB connectivity:The product has USB connector.
Yes
Connectivity technology:
Wired

Power
USB Type-C charging port:
No

Technical details
Multipoint connectivity:
No
Easy pairing:
No

Weight & dimensions
Height:The measurement of the product from head to foot or from base to top.
54 mm
Depth:The distance from the front to the back of something.
160 mm
Width:The measurement or extent of something from side to side.
167 mm

Product details

5093-299-2269 Jabra 0706487027614

Jabra Engage 50 II Link USB

£154.99 and

SKU: 5093-299-2269

Jabra Engage 50 II Link USB

Quick Code: Q1919722 MPN: 5093-299-2269
£129.16ex VAT

Out of Stock

Key Features

  • Real-time guidance (requires Engage+)*
  • 3-microphone system
  • All-day comfort
  • Built-in busylight
  • Durable with a 3-year warranty
  • SmartRinger with motion detection